BVRLA Code of Conduct

The BVRLA is the UK trade body for companies engaged in the leasing, rental and fleet management of cars and commercials vehicles for both corporate and consumer users.

BVRLA membership assures the customer that they should expect the highest levels of professionalism and integrity when using a BVRLA member.

Source: http://www.bvrla.co.uk/policy/bvrla-codes-conduct